Shipping & Delivery Policy (Digital Products)

Last updated: 24 October 2025

This Shipping & Delivery Policy describes how SOFTURECS AI LABS PRIVATE LIMITED delivers its digital products and services through https://crm.softurecs.com (the “Platform”). By purchasing or using our digital products or services, you agree to this policy.

1. Nature of Products

All our offerings are digital in nature, including software subscriptions, licenses, CRM access, and other downloadable or cloud-based services. Therefore, no physical shipping or delivery is required.

2. Delivery Method

• Upon successful payment, digital access credentials or activation links are delivered electronically via email or made available through your account dashboard on the CRM portal.
• Delivery of access typically occurs instantly or within 24 hours of successful payment confirmation.
• For custom-built solutions or enterprise integrations, delivery timelines may vary as per the project scope and will be communicated in advance.

3. Account Access & Activation

Users are responsible for ensuring that the registered email address is accurate and accessible. Once payment is confirmed, the activation email or credentials will be sent to that email ID. If you do not receive the confirmation within the stated time, please check your spam folder or contact us at info@softurecs.com.

4. Failed or Delayed Delivery

• If your digital access is not delivered within 24 hours after payment, please notify our support team immediately.
• Delays may occur due to technical issues, incorrect email details, payment gateway delays, or other unforeseen factors.
• We are not responsible for delivery failures caused by incorrect information provided by the customer.

5. Download & Access Issues

If you experience any issues downloading or accessing digital content, our support team will assist you in resolving the problem promptly. Please contact us with proof of purchase and a description of the issue.

6. No Physical Delivery

As we only provide digital products and services, there are no physical goods shipped or delivered to your address. All deliveries occur electronically.

7. Refunds & Cancellations

Refunds and cancellations for digital products are governed by our Refund & Cancellation Policy. Once digital access is granted or licenses are activated, refunds are generally not provided unless due to a verified technical issue on our part.

8. Customer Support

If you encounter any issues with delivery or activation, please contact our support team:

SOFTURECS AI LABS PRIVATE LIMITED
5th Floor, Trinity Corporate Building, 501-A, eSeva Ln,
K P H B Phase 3, Kukatpally, Hyderabad, Telangana 500072, India
Email: info@softurecs.com
Phone: +91 7396080902

9. Acceptance

By purchasing or subscribing to our digital products, you acknowledge that delivery occurs electronically and that you understand and agree to this Shipping & Delivery Policy.

This policy is part of and subject to our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.