Privacy Policy

Last updated: 24 October 2025

This Privacy Policy describes how SOFTURECS AI LABS PRIVATE LIMITED ("we", "us", or "our") collects, uses, shares, and protects your information when you use https://crm.softurecs.com (the "Service"). By accessing or using the Service, you agree to this Policy. If you do not agree, please do not use the Service.

1. Who we are

SOFTURECS AI LABS PRIVATE LIMITED
5th Floor, Trinity Corporate Building, 501-A, eSeva Ln, K P H B Phase 3,
Kukatpally, Hyderabad, Telangana 500072, India
Email: info@softurecs.com · Phone: +91 7396080902

2. Scope

This Policy applies to personal information processed through the Service, including our web pages and authenticated areas such as /authentication/login.

3. Information we collect

Account & Contact Data: name, company, email, phone, and login credentials.
Business Records: leads, deals, tickets, notes, invoices, and files you store in the CRM (as applicable).
Usage & Technical Data: IP address, device and browser information, pages visited, timestamps, referral URLs, and cookies.
Support Data: messages, attachments, and feedback you provide to support.

4. How we use information

To provide, operate, and maintain the Service (including authentication and account management).
To personalise features, improve performance, and develop new capabilities.
To communicate with you about updates, security alerts, and administrative messages.
To provide customer support and resolve issues.
To comply with legal obligations and enforce our Terms & Conditions.

5. Legal bases

We process personal information where permitted by applicable laws, which may include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as improving and securing the Service).

6. Cookies & similar technologies

We use cookies and similar technologies to remember preferences, keep you signed in, and analyse Service usage. You can manage cookies through your browser settings; however, disabling cookies may affect functionality. If we use optional analytics or marketing cookies, we will seek consent where required.

7. Sharing of information

Service Providers: trusted vendors who process data on our behalf under appropriate safeguards.
Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.
Legal Requirements: when required to comply with law, regulation, legal process, or to protect rights, safety, and security.

8. International transfers

Your information may be processed in countries other than your own. Where required, we implement safeguards to protect personal information during such transfers.

9. Data retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category and context.

10. Security

We implement reasonable technical and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Subject to applicable law, you may have rights to access, correct, update, or delete your personal information; to withdraw consent; and to object to or restrict certain processing. To exercise these rights, contact us at info@softurecs.com.

12. Children’s privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to request deletion.

13. Third‑party links

The Service may contain links to third‑party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies.

14. Changes to this Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after the changes take effect indicates your acceptance.

15. Contact & grievance

If you have questions, concerns, or complaints about privacy, contact us at info@softurecs.com. If you are located in a jurisdiction that requires a grievance officer or data protection contact, you may reach us at the same address; we will route your request to the appropriate person.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.